Shipping Policy
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Dispatch Times
All items are handmade to order. Our standard production time is 5–14 business days.
We always do our best to dispatch orders as quickly as possible.
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Shipping From
All orders ship from our workshop in the United Kingdom.
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Shipping Destinations
We currently ship to:
• United Kingdom
• United States
• Canada
• Switzerland
Orders to EU countries are not available at this time.
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Estimated Delivery Times
• UK: 1–3 business days
• USA: 5–12 business days
• Canada: 7–15 business days
• Switzerland: 4–10 business days
Delivery times may vary due to customs, weather or seasonal delays.
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Customs & Import Fees
For international orders (USA, Canada, Switzerland), buyers are responsible for any import taxes, customs duties or handling fees.
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Lost or Delayed Parcels
If your parcel is significantly delayed, we will assist with a carrier investigation.
Replacements or refunds are issued once a claim is confirmed.