FAQ
Q: Are Aggie Artisan Woodworks and Artful Craftsmead related?
A:
> Yes. Both brands are created and run from the same UK-based workshop.
Artful Craftsmead represents our original brand, while Aggie Artisan Woodworks is our premium atelier line, offering a more curated and refined selection of heirloom-quality pieces.
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Do you offer personalised items?
Yes. Most of our products can be personalised with names, dates, messages, monograms or artwork.
All engraving is done by hand using precision tools.
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How long does production take?
Every item is handmade. Our standard making time is 5–14 business days, depending on the product.
For large or fully bespoke orders, this may be slightly longer.
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Where do you ship from?
All orders are handmade and shipped from the United Kingdom.
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Which countries do you ship to?
We currently ship to:
• United Kingdom
• United States
• Canada
• Switzerland
EU countries are presently excluded.
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Are personalised items returnable?
Personalised, engraved or custom-made products cannot be returned or exchanged, unless damaged or incorrect due to our error.
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What if my order arrives damaged?
If something arrives damaged, please contact us within 24 hours with photos.
We will replace or refund the item.
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Can I place a fully custom order?
Yes! We specialise in bespoke wooden pieces — boxes, décor, gifts, accessories and more.
Please contact us with your idea.